This Privacy Policy describes how Pup Pro Connect ("Company," "we," "us," or "our") collects, uses, shares, and protects the information collected through the Pup Pro Connect mobile application ("App"). By using the App, you agree to the terms outlined in this Privacy Policy.

Information Collection and Use

a. Personal Information: We may collect personal information such as your name, email address, phone number, and payment details when you register an account, make payments, or communicate with us for support purposes.

b. Dog Information: The App may collect information about your dog(s), such as breed, age, and behavioral characteristics, to provide personalized training and analysis through the Speak Button and AI features.

c. Usage Data: We may collect information about how you use the App, including session durations, interactions with features, and device information for analytical purposes to improve our services.

Use of Information

a. Service Provision: We use the collected information to provide and personalize the services offered by Pup Pro Connect, including virtual training sessions, Speak Button analysis, and paid call services with professional trainers.

b. Communication: We may use your contact information to send you important updates, newsletters, promotional offers, and service-related notifications. You can opt out of promotional communications at any time.

c. Improvement and Analysis: Collected data helps us analyze user trends, improve our services, and enhance user experience within the App.

Information Sharing

a. Third-Party Service Providers: We may share personal information with third-party service providers to facilitate services like payment processing, data analysis, and customer support. These providers are obligated to protect your information.

b. Legal Compliance: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

Data Security

We take reasonable measures to protect the information collected through Pup Pro Connect from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure; therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Children's Privacy

Pup Pro Connect is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Your Choices

a. Access and Modification: You can access and modify certain personal information provided to us within the App settings or by contacting us.

b. Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions provided in our emails or by contacting us.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy within the App. Your continued use of Pup Pro Connect after changes constitute acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the privacy practices related to Pup Pro Connect, please contact us at Contact@pupproconnect.com